Your delivery time depends on the country and delivery method that you choose. You can check this by using the “Check rate” button on the Azimo homepage, or the “New transfer” button on the homescreen of the Azimo app. Delivery can take slightly longer on bank holidays and weekends.
Please note that we can’t start your transfer until we receive payment. If you pay by card, your transfer will start immediately. If you pay by bank transfer in the UK, please allow up to four hours for the payment to reach us. If you pay by bank transfer in the EU, please allow up to 48 hours for the payment to reach us. For faster transfers, always pay by card.
To keep your money safe, we are occasionally required by law to ask you for supporting documents, such as proof of your identity. If this happens, your transfer may be slightly delayed. Document requests will be sent to your email address and via the Azimo app, and the verification process normally takes a couple of hours.