What information should my recipient bring when picking up the transfer?

To collect a transfer, your recipient will need:

• Valid photo ID that shows their full name and matches the details you entered
• Pick-up reference number, which they will receive by email or that you can share with them directly through our “Share transfer status” feature

Please note that in some cases your recipient might need to provide the name of our local partner when picking up the transfer. You can find the name in the emails or your transfer history.