Help with documents for Proof of Address (POA)

Verifying your Proof of Address is a quick and simple process that helps us keep your money secure by verifying that it’s actually you sending the money.

We only request documents when they are required to process a specific transfer and in most cases it only takes a few hours to be approved.

To verify your address, all you have to do is provide one of the following:

• Phone, electricity, water or gas bills
• Official letters from a government or local authority
• Bank statements

Please make sure these documents are in .jpg format, are less than 5MB, are not older than 3 months and include the following information:

• Your first and last name
• Address
• Date of issue
• A logo or clear name of the sender
• The type of document (utility bill, bank statement, etc.)

If you have uploaded a Proof of Address document but it was rejected, please check the following and then re-upload the document:

• All of the details are clearly visible and the picture is not blurry
• The document is not older than 3 months
• The information on your document matches the details in your Azimo account

Your documents are always safe with us - we will never share them with any third parties or other companies.