As a regulated financial services company, we are committed to the highest security standards. Sometimes this means we have to ask customers for more information, even if they have been sending money with us for a long time. We work hard to make the process as fast and straightforward as possible.
The document verification process usually takes a few business hours, though it can take longer on weekends and holidays. We will usually contact you by email if we need further information. Remember to check your spam folder.
You can also find outstanding document requests in the verification section of your Azimo account.
Make sure to follow all the instructions and pay attention to the on-screen tips while uploading your document. This helps to ensure that your document is accepted, and speeds up the verification process.