When you see the status “transfer completed”, it means that we’ve handed over the money to your recipient’s bank. Most banks credit the money to the receiving account quite quickly, but some take up to 24 hours. Your recipient will need to contact their bank for further information.
Occasionally the receiving bank rejects the transfer after we’ve handed over the money. This usually happens if there is a mistake in the bank details the sender entered. We will contact you as soon as we are notified about the rejection by the receiving bank. This can take several business days, depending on the speed of the bank.
If your transfer has not been delivered within three business days and you have not heard from us, please contact us via our support centre.