Your transfer might be cancelled for the following reasons:
- Transfer expired. Unsuccessful card payments will expire in 24 hours. Unpaid bank transfers will expire in five days.
- Payment rejected by your bank.
- Payment rejected by Azimo.
- Payment rejected by third party in the receiving country.
In these cases, you will receive an email with further details of the cancellation and your refund. Please check your spam filter if you have not received one within 24 hours.
Refunds take up to five working days, depending on the speed of your bank. Card payments are refunded within 48 hours, though this can take longer during bank holidays and weekends.
If it’s possible to resend the money without setting up another transfer, we will let you know by email.