Payments can be rejected by either your bank or Azimo. Here are some common reasons for rejection:
Please always double-check that your card details are entered correctly, especially the name of the cardholder.
Your bank may have rejected the payment, especially if it was unexpected. Please get in touch with your bank if you suspect that this is the case.
Azimo does not accept prepaid cards or corporate cards used on personal accounts. We only accept debit/credit cards from Visa, Mastercard and Maestro, issued in the EEA. The card must have 16 digits, an expiry date and a CVV code.
The card belongs to someone else.
Please use your own card. The name on the card must match the name on your Azimo account.
The card was used on another Azimo account.
Users are requested to open only one Azimo account. As a result, cards can only be associated with one account.