Due to the global response to COVID-19 and the local measures currently in place in the Philippines, some BDO cash pick-up locations remain closed, though many have reopened.
Make sure to consult our list of available BDO cash pick-up points before sending.
Pick-up partners that are still operational:
BDO
Please see list of branches here
Palawan Pawnshop
Please see list of branches here
Please see the list of branches here M Lhuillier
Please see the list of branches here
Home delivery service to the Philippines is also suspended.
Your recipient has 30 days to pick up the transfer. If they are unable the pick up their money, you can contact our customer service to:- Request a refund
- Request a pick-up from another location
- Send money straight to a bank account, if this service is available
Please bear in mind that due to the current circumstances the processing time for such requests will be longer than usual - it can take 2-4 working days.
The fastest way to send money now is via a ‘direct to bank account’ deposit, from you straight to your recipient.