Due to the current global situation regarding the containment of COVID-19 and the local measures currently in place in Colombia, cash pick up branches are operating within limited working hours.
If your recipient has a bank account with Bancolombia, we encourage them to call one of their offices and deposit the funds into their bank accounts.
Please see the list of branches here
The following branches are closed: Cartagena, Medellín, Itagüí, Montenegro y Bello. The rest are open from 08:00 to 13:00
Your recipient has 30 days to pick up the transfer. If they are unable the pick up their money, you can contact our customer service to:
- Request a refund
- Request a pick-up from another location
- Send money straight to a bank account (BBVA and Bancolombia accounts)