Due to the current global situation regarding the containment of COVID-19 and the local measures currently in place in Mexico, cash pick up branches are operating within limited working hours.
Pagos Intermex: Most branches are operating normally. List of branches operating within limited working hours here.
Your recipient has 30 days to pick up the transfer. If they are unable the pick up their money, you can contact our customer service to:
- Request a refund
- Request a pick-up from another location
- Send money straight to a bank account