How do I set up a transfer?
You can arrange a direct to bank transfer in a few simple steps:
-
Enter your recipient’s details
If you’re sending to Bancolombia bank:
- Full name
- Bank name
- Account type (saving/checking)
- Account number
The recipient’s name must match the name on their bank account. Banks in Colombia won’t check the account number against the bank account, so please make sure all details are 100% accurate before setting up a money transfer.
If you’re sending to a bank other than Bancolombia:
- Full name
- Bank name
- Account type (saving/checking)
- Account number
The recipient’s name must match the name on their bank account. Banks in Colombia won’t check the account number against the bank account, so please make sure all details are 100% accurate before setting up a money transfer.
Recipient’s ID type and number:
We accept the following ID types:
- CC/Cédula de ciudadanía (6-10 digits)
- CE/Cédula de extranjería
- NIT/Número de Identificación Tributaria (10 digits)
- PASS/Pasaporte
The recipient’s name must match the name on their bank account/ID.
-
Pay for your transfer
Payment methods include:
- Debit/credit card (maximum amount 12,000 GBP/13,500 EUR)
- Bank transfer via online banking
- SOFORT if you’re sending from Austria, Belgium, Germany, Italy or Netherlands
Please note that you can only use your own card to pay. If you’re using online banking to pay for your transfer, always send money from an account in your name and remember to include the reference number.
How does my recipient enable international transfers? - Bancolombia bank
By law, all recipients must complete a form before they can receive international payments. This only needs to be done once, but your recipient must enable international transfers before you set up a transfer.
- Bancolombia customers can use an online service called “Abono Automático”
Please remind your recipient to do this through their online banking before you set up a transfer. That way your money will be delivered to Colombia without delay.
What are the transfer limits?
Bancolombia
Minimum amount: 10 GBP (or equivalent in sending currency)
Maximum amount: 5,300 GBP (or equivalent in sending currency)
Accumulated monthly/yearly limit: 6,999 USD/ 28,000 USD
All other banks:
Minimum amount: 10 GBP (or equivalent in sending currency)
Maximum amount: 5,900 GBP (or equivalent in sending currency)
Accumulated monthly limit: 8,000 USD per recipient’s bank (or equivalent in sending currency)
If you need to send higher amounts to Colombia, we may request additional details from you to process the transfer. This is a standard security check to ensure the safety of all money transfers.
How long until my transfer is delivered?
Once we’ve received your payment, we will immediately process your transfer and notify you via email and push notification.
If the transfer is submitted by 1 PM UK time, most transfers are delivered on the same day.
Note, it can sometimes take a few hours for the money to appear in your recipient’s bank account and delivery time may depend on the receiving bank. Your transfer can also take longer than usual if your recipient hasn’t enabled international payments.
Note, your money will only be credited during bank opening hours.
Which banks in Colombia does Azimo support?
Azimo supports all banks in Colombia.
Alternatively, with Azimo’s cash pick-up service your recipient can collect from any branch of the following:
- Bancolombia
- Davivienda
- Financiera Pagos
- SuperGIROS
Can I transfer money to a company?
Yes, but please remember to select the correct account type when creating your new recipient.
Is it safe to send money online to Colombia?
When you send money to Colombia with Azimo your payments are safe and your bank details and personal data are protected. Below are just some of the steps we’ve taken to protect your money:
FCA regulated
We are authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution.
HMRC registered
We are registered with Her Majesty’s Revenue and Customs as a Money Transmitter to help prevent money laundering.
3D Secure authentication
We use 3D Secure authentication to give your card payments an extra layer of security.
Fraud detection
Our technology detects and monitors unusual activity to protect you from fraud.
Data protection
We are certified by German TÜV for data protection and IT security.
Encryption
Encrypted communication on our website and apps protects your account against unauthorised access