How do I set up a transfer?
You can send a cash pick-up to Nigeria with Azimo in three simple steps.
-
Set up a transfer to Nigeria
- Choose your sending country
- Choose your receiving currency (USD)
- Choose your delivery method (cash pick-up)
-
Enter your recipient’s details
- Full name (must match the name on their ID)
- Phone number
Your recipient will receive an email with pick-up instructions when the transfer is ready for collection.
Please check all details are 100% accurate. A One Time Pin (OTP) SMS will be sent to the number provided. Without it, your recipient will not be able to collect their cash at the pick-up location.
-
Pay for your transfer
Payment methods include:
- Debit or credit card (Azimo card limit is 12,000 GBP/13,500 EUR)
- Bank transfer via online banking (not available if you’re sending from Poland, Denmark, Norway, Sweden or Australia)
- SOFORT if you’re sending from Austria, Belgium, Germany, Italy or Netherlands
Please note that you can only use your own card to pay. If you’re using online banking to pay for your transfer, always send money from an account in your name and remember to include the reference number.
Can I send Naira to Nigeria via cash pick-up?
No, recent changes to Central Bank of Nigeria rules mean Naira transfers are not available at the moment. As soon as the situation changes, we’ll notify you via email.
In the meantime, your recipient can collect USD from a Nigerian bank branch in minutes when you send money with Azimo.
How long will it take to process my transfer to Nigeria?
To process your transfer, we must first receive your payment. Card payments reach our account in minutes whereas bank transfers can take 4 hours in GBP or 2 business days in EUR.
Once we’ve received your payment, we will immediately process your transfer and notify you via email and push notification. Cash pick-ups are mostly available in minutes.
Will my recipient be notified when the cash pick-up is available?
Once the cash is available for collection, we will notify you and your recipient via email.
For this reason, please make sure the email you’ve provided is 100% accurate.
What will my recipient need to provide for cash pick-up?
Once we’ve notified you via email that the transfer is available for pick-up, your recipient will need to provide the following at the pick-up location:
- Matching photo ID (valid forms include national ID, passport, driver’s license or Nigerian Bank Verification Number/BVN)
- Pick-up reference number (which you and your recipient will receive via email)
- One Time Pin/OTP (which they will receive via text message)
If your recipient hasn’t received their OTP via text message, please check that you’ve entered their phone number correctly. If not, you can contact Azimo customer service to correct it.
If the number is correct and they still haven't received their OTP, your recipient can ask the bank teller to resend it.
How long does my recipient have to collect a cash pick-up?
Please instruct your recipient to collect the cash within 60 days. Any longer and the money will be returned to sender.
Can my recipient exchange USD for Naira at the cash pick-up location?
Currency exchange is not a service Azimo provides. However, if your recipient would like to exchange USD for Naira once they’ve collected the cash, they can inquire at the pick-up location.
Please note, not all bank branches will offer a currency exchange service.
Are there limits on how much I can send to Nigeria?
There are no limits on the number of transfers you can send. However, there are limits on how much you can send in a single transfer:
Minimum amount: 10 GBP (or currency equivalent)
Maximum amount: 1000 GBP (or currency equivalent)
If you need to send high amounts to Nigeria, we may request additional details from you to process the transfer. This is a standard security check, in accordance with the Know Your Customer (KYC) policy, which is used across the EU and UK to ensure the safety of all money transfers.
Which banks support Azimo cash pick-up in Nigeria?
You can send money to the following: