How can I pay for my transfer?
Payment methods include:
- Debit card
- Interac e-Transfer
Please note that you can only use your own card to pay. If you’re using online banking to pay for your transfer, always send money from an account in your name.
What is an Interac e-Transfer?
An Interac e-Transfer is a fast and convenient way to send and receive money from one bank account to another.
To send an e-Transfer, you must have an email address, access to online banking, and a bank account in Canada. Interac will withdraw the money from your account on request – no bank details needed.
After you’ve set up a transfer, you must check your email address and approve the payment within 48 hours. Once approved, we’ll process your transfer immediately.
You’ll find more information on how an Interac e-Transfer works in Interac’s FAQs.
How long will an Interac e-Transfer take?
As soon as you approve the payment, we will process your transfer immediately.
The delivery time will then depend on your recipient’s bank.
Are there limits on how much I can send?
Yes, there are daily and weekly limits:
Daily maximum limit: $3,000 (or equivalent currency)
Weekly maximum limit: $5,000 (or equivalent currency)
Monthly maximum limit: $10,000 (or equivalent currency)
Why haven’t I received an email from Interac?
You should receive an email request from Interac immediately after you’ve set up your payment. If not, please check that your Azimo email is 100% accurate.
The security of your account is very important to us, so we ask that if you need to change your email address that you contact our Customer Support team directly.
Read: Can I edit my personal information after I sign up?
My email address is incorrect. What should I do?
If, after you’ve set up an Interac e-Transfer request, you find that your email address is incorrect, you must change your email address and cancel the transfer.
Please contact our Customer Support team directly if you need to change your email address.
To request a cancellation:
Via the Azimo app
- Go to your transfer status via the Activity tab.
- Tap the question mark in the top right corner of the transfer status.
- Tap “Request cancellation” and follow the on-screen instructions.
Via the Azimo website
- Go to the Azimo.com support centre.
- Click the “contact us” button at the bottom of the page.
- Send us a message with the transfer ID and the details of your cancellation request.
Our team will review your request and let you know if cancellation is possible. If successful, the cancellation process takes 24 hours.
Read: How do I cancel my Azimo transfer?
Do I need a Canadian dollar account?
Yes, you can only send money from a Canadian dollar bank account.
As for the receiving currency, we’ll convert the money into the currency of your choice before delivering it to your recipient. Azimo exchanges money into over 60 currencies.
Can I send money from Quebec?
No, Azimo isn’t currently available to senders in Quebec. Thanks for your patience while our team works on bringing this service to you later this year.