Please check your email first for information about your transfer status.
If your transfer is delayed, it's usually due to one of the following:
1. Security verification
To keep your money safe, we ask some customers for additional information. Once we’ve verified your identity, we’ll email to confirm and process your transfer as usual.
2. Banking hours
Your delivery speed will depend on your recipient's bank. For instance, some banks don't process payments during weekends, holidays or out of business hours.
3. Recipient details
Double check that your recipient's details are accurate and up-to-date - incorrect information can slow the process. If you spot a mistake, contact us right away.