Creating a transfer

  • How do I set up a transfer?

    Setting up a transfer is easy, and can be done in a few simple steps.

    To start, choose your delivery method. Then enter the recipient details, the amount you want to send and pay for the transfer with either a debit or credit card or a bank transfer.

    Your transfer will then be processed and delivered to your recipient. The delivery time of your transfer may vary depending on the country you are sending to, the delivery method you choose and how you pay for the transfer. You can find more information about delivery times here.

  • How long will my transfer take?

    On average, a transfer with Azimo takes just one working day. The delivery time of your transfer may vary depending on the country you are sending to, the delivery method you choose and how you pay for the transfer.

    If you pay with a bank transfer in the UK, it can take up to 1 working day for your payment to reach Azimo’s account. For other European countries, it can take up to 2 workings days.

    Once we have received your payment, we will immediately process your transfer and notify you via email and push notification. Payments done by card are a much faster option, as they only take a few minutes to reach our account.

    For more information on sending to specific countries, please head to www.azimo.com, where you can check the delivery times for the country that you’re sending to.

    Please note that sometimes transfers can take a little bit longer if additional documents are required or if you send money over the weekend or on public holidays.

  • How can I pay for my transfer?

    You can easily pay for your transfer with either a debit/credit card or a bank transfer. Please note that the maximum amount for card payments is 12,000 GBP/13,500 EUR.

    If you are paying with a bank transfer, you can send the money to Azimo’s account using the following details:

    Bank name: NatWest Bank
    Account name: Azimo Ltd
    Sort code: 62-31-70
    Account number: 00000000

    We also accept SOFORT payments in Austria, Belgium, Germany, Italy and the Netherlands, as well as iDeal in the Netherlands.

    Please remember to include your payment reference when making the bank transfer and to double check that the amount is correct.

  • Can I make recurring transfers?
    Azimo currently does not have the option for setting up recurring transfers. We’re constantly adding new features, so keep an eye out as we hope to offer this in the future.
  • What is a Transfer ID?

    A Transfer ID is a unique number given to every transfer you set up.

    It is the number you’ll need to give our Customer Support team if you contact them with any questions. You can find the Transfer ID in your transfer history and in emails you’ve received.

General information

  • How do I create an Azimo account?

    Signing up to Azimo is simple, and only takes a few minutes.

    To create an account with Azimo, you’ll need to sign up either through our app or on our website. You can sign up using your email, Facebook or Google+ account.

    Please note that you must use your real name when creating an account, so if your Facebook or Google+ name is a nickname, remember to change it when signing up.

  • How much does it cost to send money with Azimo?

    The exact fee can vary based on where you are sending to and from, and the delivery method that you choose.

    With Azimo, you can save up to 90% vs banks and traditional money transfer providers, with great rates and low fees starting at just £1.

  • Which countries can I send from?
    With Azimo, you can currently send from 24 countries - the UK, the Eurozone, Sweden, Norway, Denmark and Switzerland.
  • Is Azimo a bank?

    Azimo is not a bank - but we’re as safe as one.

    We’re a fully authorised Electronic Money Institution for sending money to over 195 countries around the world.

  • What are the hours of the Azimo Customer Support team?

    Our Customer Support team is here to help from Monday to Friday, from 9am to 6pm GMT.

    Head over to our Support Centre to find out how you can contact us.

Delivery methods

  • How does Cash pick-up work?

    Cash pick-up is a transfer that your recipient can collect as physical cash from over 200,000 secure pick-up locations around the world.

    We work with local partners and banks that process all cash pick-up transfers on behalf of Azimo.

    Simply choose Cash pick-up as the delivery method and then choose the pick-up provider. Once your payment has been processed, both you and the recipient will receive an email with cash pick-up instructions.

  • How does Direct to bank work?

    Direct to bank is a transfer that is delivered straight to your recipient’s bank account in local currency.

    Simply choose Direct to bank as the delivery method and then enter your recipient’s bank account details.

  • How does Mobile top-up work?

    Mobile top-up is a transfer where you can add credit to your recipient’s local mobile number.

    Simply choose Mobile top-up as the delivery method and then enter your recipient’s mobile number. All Mobile top-ups are processed within minutes.

  • How does Mobile wallet work?

    A mobile wallet is an electronic wallet that allows you to store, send and receive money on your mobile phone.

    With Azimo, you can send money within minutes to mobile wallets in many countries including Armenia, Burkina Faso, Fiji, Ghana, Indonesia, Kenya, Nepal, the Philippines, Romania and Sri Lanka.

  • How does Home delivery work?

    Home delivery is a transfer where your money is securely delivered straight to your recipient’s door within 24 hours.

    We currently offer this service only for the Philippines.

  • What is a SWIFT transfer?

    SWIFT transfer is a transfer that is sent via the SWIFT international payment network. With Azimo you can make SWIFT transfers to more than 100 countries around the world, in major currencies including GBP, USD and EUR.

    You’ll need a SWIFT-BIC code as it allows us to identify your recipient’s local bank.

      Important information to note
    • The receiving bank might charge a handling fee to receive a SWIFT transfer
    • Most transfers are delivered within 24 hours
    • The receiving account has to be held in the chosen currency

Security

  • How safe is Azimo?

    Keeping your money safe is our number one priority. We’re fully FCA authorised (FRN 900220) for the issuing of electronic money and are also licensed and regulated by HMRC (Licence No.12676497) and certified by German TÜV for data protection.

    We’re required to hold our customers’ funds with trusted global institutions in completely separate accounts, meaning that your money is always protected.

    • 100% data encryption
      Your information is completely secure - we never share your details with third parties
    • 24/7 security verification
      Our systems use advanced technology to constantly scan transfers, protecting your money while stopping any unusual activity
    • Secure card payments
      Our website and mobile app use Verified by Visa and MasterCard SecureCode to make sure card payments are always safe
    • Validated by Apple and Google
      Our app meets the highest safety and design standards of both Apple and Google
  • Where can I find your privacy policy?

    Protecting your personal data is very important to us, and it is always kept secure.

    You can find the full details of our privacy policy here.

Sending/Requesting money by mobile phone

  • What does P2P mean?

    This stands for “Peer 2 Peer”, which is the new way of sending or requesting money by simply using a mobile phone number - no other details needed.

    Find out more here about how to send and request money with a phone number

  • Sending and requesting money to a mobile phone number

    You can send money to a mobile number from anywhere in the UK and Eurozone. Requesting and receiving countries include the UK, Eurozone, Poland, Canada, the Philippines and the USA.

    Please note that you can only send money to a mobile number from a mobile phone.

    How to send
    Simply enable contacts access on the app if you haven’t already done so, then choose a contact you’d like to send money to. Your recipient will get an SMS with a link to download the Azimo app and claim their money.

    How to request
    Simply go to your contacts and tap the start button next to their name, then choose an amount and tap “Request”.

    How to claim
    When you receive an SMS with a link to the Azimo app, tap to download it and create your account. When registering, please remember to use the same mobile number that the sender provided. Then tap “Cash out”, where you will be asked to enter your bank details.

    Once you have entered them, the money sent to you will be delivered to your bank account.

  • What are the minimum and maximum amounts for sending and requesting?

    The minimum amount for sending and requesting is 10 GBP, while the maximum amounts are:
    Sending - 3,000 GBP, 3,000 EUR, 3,720 USD, 15,130 PLN, 4,840 CAD
    Requesting - 699 GBP, 999 EUR, 999 USD, 3,600 PLN, 1,300 CAD

    You can currently make up to 10 requests a day.

  • Can I cancel the transfer if I sent it to the wrong phone number?
    You can cancel a transfer anytime before the recipient signs up to Azimo and claims the money.
  • What does “Cashed out to your bank” mean?
    This means that the money has been sent to your bank, who will now process it. At this point the money is no longer with Azimo. If any delays occur, please contact your bank.
  • Can I use promo codes on transfers made to a phone number?
    Currently, you can’t use promo codes for transfers sent to a mobile phone number as they are already fee-free.