Getting started

  • Keeping track of your transfer
    Once you make your transfer, we’ll keep you updated about the status of your transfer by email and push notifications. You’ll be also provided with a Transfer ID - a u...
  • How does Azimo protect your money?
    When you send money with Azimo you can be confident your payments are safe and your bank details and other data are protected. We are authorised to issue electronic mo...

General information

  • Why is Azimo no longer offering person-to-person money transfers?
    Following our recent acquisition by Papaya Global, we will be focusing on providing payment services to their business customers, and we will no longer be supporting p...
  • How do I create an Azimo account?
    Signing up to Azimo is simple, and only takes a few minutes.To create an account with Azimo, you’ll need to sign up either through our app or on our website. You can s...
  • Is Azimo a bank?
    Azimo is not a bank but it is a regulated financial institution. This means we are authorised and regulated as an Electronic Money Institution by regulators in Europe,...

Delivery methods

  • How does Cash pick-up work?
    Cash pick-up is a transfer that your recipient can collect as physical cash from over 200,000 secure pick-up locations around the world.We work with local partners and...
  • How does Direct to bank work?
    Direct to bank is a transfer that is delivered straight to your recipient’s bank account in local currency.Simply choose Direct to bank as the delivery method and then...
  • How does Mobile wallet work?
    A mobile wallet is an electronic wallet that allows you to store, send and receive money on your mobile phone. With Azimo, you can send money within minutes to mobile ...
  • How does Home delivery work?
    Home delivery is a transfer where your money is securely delivered straight to your recipient’s door within 24 hours.We currently offer this service only for the Phili...
  • What is a SWIFT transfer?
    SWIFT transfer is a transfer that is sent via the SWIFT international payment network. With Azimo you can make SWIFT transfers to more than 100 countries around the wo...

Security