COVID-19

  • An update on COVID-19
    At times like this, we know it’s especially important to be able to transfer money quickly and cheaply to support your family, friends and business. Here's the latest ...
  • COVID-19: Cash pick-up service
    Due to the movement restrictions issued by various governments to contain the spread of COVID-19, access to some pick-up locations might be limited and your recipient ...
  • Sending money to the Philippines
    Due to the global response to COVID-19 and the local measures currently in place in the Philippines, some BDO cash pick-up locations remain closed, though many have re...
  • Cash pick-up to Colombia
    Due to the current global situation regarding the containment of COVID-19 and the local measures currently in place in Colombia, cash pick up branches are operating wi...
  • Cash pick-up to Honduras
    Due to the current global situation regarding the containment of COVID-19 and the local measures currently in place in Honduras, Banco Fichosa and Banco Azteca branche...
  • Cash pick-up to Bolivia
    Due to the current global situation regarding the containment of COVID-19 and the local measures currently in place in Bolivia, local banks are operating within limite...

Getting started

  • Where can I send money to?
    At Azimo, we deliver money to 190+ countries and territories. To see all countries, see the list when you set up a transfer or check the Azimo website.
  • Useful tips before making a first transfer
    To make sure you enjoy an effortless experience with Azimo, here are some tips to help you prevent any problems along the way. Your details Use your real name to...
  • Paying for the transfer
    You can easily pay for your transfer with the following: Debit or credit card (maximum amount 12,000 GBP/13,500 EUR) Bank transfer by logging into your online banki...
  • Delivery methods
    You can check the delivery methods available to your country of choice via the homepage of the Azimo website or by tapping “New transfer” in the Azimo app.  Mor...
  • Keeping track of your transfer
    Once you make your transfer, we’ll keep you updated about the status of your transfer by email and push notifications. You’ll be also provided with a Transfer ID - a u...
  • How does Azimo protect your money?
    When you send money with Azimo you can be confident your payments are safe and your bank details and other data are protected. We are authorised to issue electronic mo...

Creating a transfer

  • How do I set up a transfer?
    You can set up an Azimo transfer in a few simple steps: 1. Sign up with your email address and create a password. 2. Select your receiving country and how much you wan...
  • How long will my transfer take?
    On average, a transfer with Azimo takes just one working day. The delivery time of your transfer may vary depending on the country you are sending to, the delivery met...
  • What recipient details do I need?
    We always list the required recipient details when you set up a new transfer. The exact details differ based on the receiving country, delivery method and payment type...
  • What is the sending limit?
    Sending limits will differ depending on your transfer. When you set up a transfer, we’ll let you know if you exceed the limit.
  • Azimo transfer types (UK-only)
    When you send GBP with Azimo, you can choose between two transfer types: Azimo Economy or Azimo Now.    💸 Azimo Economy transfers are designed to save you money.    Th...
  • How do I pay?
    You will see available payment methods once you select your sending currency and sending country. Mostly they include: - Debit/credit card (the maximum amount for card...

General information

  • How do I create an Azimo account?
    Signing up to Azimo is simple, and only takes a few minutes.To create an account with Azimo, you’ll need to sign up either through our app or on our website. You can s...
  • How do fees work?
    The exact fee will vary based on the sending country, receiving country, delivery method and payment type. The easiest way to get an estimate is to enter your details ...
  • Which countries can I send from?
    With Azimo, you can send from following countries and currencies: Australia - AUD Austria - EUR Belgium - EUR Canada - CAD Cyprus - EUR Denmark - DKK Estonia - EUR Fi...
  • Is Azimo a bank?
    Azimo is not a bank but it is a regulated financial institution. This means we are authorised and regulated as an Electronic Money Institution by regulators in Europe,...
  • What are the hours of the Azimo Customer Support team?
    Our Customer Support team is here to help from Monday to Friday, from 9am to 6pm GMT.Head over to our Support Centre to find out how you can contact us.

Delivery methods

  • How does Cash pick-up work?
    Cash pick-up is a transfer that your recipient can collect as physical cash from over 200,000 secure pick-up locations around the world.We work with local partners and...
  • How does Direct to bank work?
    Direct to bank is a transfer that is delivered straight to your recipient’s bank account in local currency.Simply choose Direct to bank as the delivery method and then...
  • How does Mobile top-up work?
    Mobile top-up is a transfer where you can add credit to your recipient’s local mobile number.Simply choose Mobile top-up as the delivery method and then enter your rec...
  • How does Mobile wallet work?
    A mobile wallet is an electronic wallet that allows you to store, send and receive money on your mobile phone. With Azimo, you can send money within minutes to mobile ...
  • How does Home delivery work?
    Home delivery is a transfer where your money is securely delivered straight to your recipient’s door within 24 hours.We currently offer this service only for the Phili...
  • What is a SWIFT transfer?
    SWIFT transfer is a transfer that is sent via the SWIFT international payment network. With Azimo you can make SWIFT transfers to more than 100 countries around the wo...

Security