Active transfers

  • How do I cancel my Azimo transfer?
    While we do our best to fulfil cancellation requests, please note that it’s not always possible to do so, particularly if the transfer has reached your recipient or...
  • Why hasn't my transfer been delivered?
    “Transfer completed” means we’ve delivered the money to your recipient’s bank. Most banks will deposit the money to the account within minutes, but some take up to 24 ...
  • Request cancellation
    You can request a cancellation by tapping the question mark on the top right of your transfer status page.  Once you “request cancellation” our team will review. But p...
  • Change my transfer
    Android users can make changes to active transfers by tapping the question mark on the top right of your transfer status page.  Once you “request change” our team will...
  • I need a receipt
    You can find receipts for your completed transfers on our website. Log in to your Azimo account and follow the steps below: 1. Select 'History'.2. Choose the relevant ...
  • I paid for my transfer, what's next?
    We will update you on your transfer by email. Please contact us if you do not receive an email within 24 hours.

Troubleshooting

Paying by card

Paying by bank transfer

  • How can I pay by iDeal?
    To pay for your transfer with iDeal: - Select iDeal as your payment method. - We’ll securely redirect you to iDeal. - Enter your details and confirm payment. You will ...
  • Paying by instant bank transfer
    To pay for your transfer using instant bank transfer: - Select 'Instant bank transfer' as your payment method. - Choose your bank from the list. - We'll redirect you t...
  • Paying by Interac e-Transfer
    To pay for your transfer with Interac e-Transfer: Select e-Transfer as your payment method. Check your email for your e-Transfer request. Accept the request and log i...
  • I cannot pay for a transfer from my EUR bank account.
    To pay by bank transfer in EUR, please use our bank details shown below:  Payee name: Azimo IBAN: IE91 MODR 9903 5500 1362 20 BIC: MODRIE22XXX Address: 77 Sir John Rog...
  • Paying by Trustly
    Trustly lets you make secure and simple payments directly from your bank account.  Unlike a manual bank transfer, there’s no need to remember any bank details.   To p...
  • Paying by regular bank transfer
    After setting up your transfer, pay directly through your bank within the next 12 hours. You can pay by bank transfer: Online, through your online banking. On the pho...

Cash pick-up

Receiving transfers

Transfer verification

  • Are my documents safe with Azimo?
    All documents and information are stored on our secure servers. We only access these servers when absolutely necessary to complete our Know Your Customer (KYC) checks.
  • I don't have the requested document
    The documents we request will relate to one or more of the following:Proof of Identity.Proof of Funds.Proof of Address.If you cannot provide the necessary documents, w...
  • What documents do I need to provide?
    We try to avoid asking for documents unless it's absolutely necessary. But as a regulated financial company, we're occasionally required to confirm a customer's identi...
  • I cannot upload my documents
    You can upload documents securely using this link. If you're still unable to upload the documents, please send to kyc@azimo.com and our team will upload them for you.
  • What documents do I need?
    As a regulated financial services company, we are committed to the highest security standards. Sometimes this means we have to ask customers for more information, even...
  • Help with documents for Proof of Identity (POI)
    As a regulated financial services organisation, we are sometimes required to verify certain data about you, your recipients and your transfers. We only request documen...