My transfers

You can request a cancellation by tapping the question mark on the top right of your transfer status page.  Once you “request cancellation” our team will review. But p...

Android users can make changes to active transfers by tapping the question mark on the top right of your transfer status page.  Once you “request change” our team will...

You can find receipts for your completed transfers on our website. Log in to your Azimo account and follow the steps below: 1. Select 'History'.2. Choose the relevant ...

We will send the money as soon as we've processed your payment. Please check your account or email to check your transfer status. If you do not receive an update withi...

Please check your email first for information about your transfer status. If your transfer is delayed, it's usually due to one of the following:   1. Security verifica...

Delivery speed depends on your receiving country, delivery method and payment type. The easiest way to check is to select your sending and receiving country on the app...

If you have sent the payment by SWIFT, some banks can charge a handling fee. If you're using a method other than SWIFT, please provide the recipient's bank statement s...

If you accidentally send us more than one bank transfer payment for the same Azimo transfer, please contact us via the support centre as soon as possible so that we...

If your transfer was cancelled, it's usually due to one of the following reasons: The payment expired. The payment was rejected by your bank. The payment was rejected...

If this happens, please contact our Customer Support team as soon as possible and they’ll correct the transfer for you.Please remember to then correct your recipient’s...

If you sent us the correct amount from a bank account that’s registered in your name, we’ll still be able to locate your payment. Please note that it might take us a l...

On our app, you can easily view your transfer history by tapping the “History” tab.If you are on our website, you can find your transfer history by going to your accou...

When your card payment is declined, the bank will temporarily put the money on hold. If you still haven't received it within 48 hours, please contact your bank. Altern...

Your transfer summary includes the pick-up location and other important information about your transfer. See your transfer history for more details.  You should also r...

Your recipient can collect money from any of the following locations:  BDO (Banco de Oro) Cebuana Lhuillier M Lhuillier Palawan Pawnshop Palawan Express LBC Express R...

Your recipient can collect money from any of the following:  Smith&Smith Victoria Bank Posta Moldovei

Your recipient can collect money from any of the following:  Banco BHD León Banco PROMERICA BANRESERVAS Banco UNION  LAFISE

Your recipient can collect money from any of the following:  First City Monument Bank (FCMB) Fidelity Bank Zenith Bank United Bank for Africa (UBA) Polaris Bank Guara...

Your recipient can collect money from any of the following:  HBL Askari Bank  Dubai Islamic Bank  JS Bank  Meezan Bank  Bank of Punjab Full list of HBL locations here.

If you haven't received a reference number within the expected delivery time, please contact us. For security reasons, we can only provide transfer details to the sender.

When you see “Transfer completed” this means that we have successfully delivered your transfer to your bank. Your bank will now process the transfer and pay it into yo...

Please check with your sender that you have the correct pick-up reference, and that they provided your full name as it shows on your ID (in Latin characters only).If e...

All documents and information are stored on our secure servers. We only access these servers when absolutely necessary to complete our Know Your Customer (KYC) checks.

The documents we request will relate to one or more of the following: Proof of Identity. Proof of Funds. Proof of Address. If you cannot provide the necessary docume...

We try to avoid asking for documents unless it's absolutely necessary. But as a regulated financial company, we're occasionally required to confirm a customer's identi...

You can upload documents securely using this link. If you're still unable to upload the documents, please send to kyc@azimo.com and our team will upload them for you.

As a regulated financial services company, we are committed to the highest security standards. Sometimes this means we have to ask customers for more information, even...

As a regulated financial services organisation, we are sometimes required to verify certain data about you, your recipients and your transfers. We only request documen...