Active transfers

  • Request cancellation
    You can request a cancellation by tapping the question mark on the top right of your transfer status page.  Once you “request cancellation” our team will review. But p...
  • Change my transfer
    Android users can make changes to active transfers by tapping the question mark on the top right of your transfer status page.  Once you “request change” our team will...
  • I need a receipt
    You can find receipts for your completed transfers on our website. Log in to your Azimo account and follow the steps below: 1. Select 'History'.2. Choose the relevant ...
  • I paid for my transfer, what's next?
    We will send the money as soon as we've processed your payment. Please check your account or email to check your transfer status. If you do not receive an update withi...
  • Why is my transfer is delayed?
    Please check your email first for information about your transfer status. If your transfer is delayed, it's usually due to one of the following:   1. Security verifica...
  • How long will my transfer take?
    Delivery speed depends on your receiving country, delivery method and payment type. The easiest way to check is to select your sending and receiving country on the app...

Troubleshooting

Paying by card

Cash pick-up

Receiving transfers

Transfer verification

  • Are my documents safe with Azimo?
    All documents and information are stored on our secure servers. We only access these servers when absolutely necessary to complete our Know Your Customer (KYC) checks.
  • I don't have the requested document
    The documents we request will relate to one or more of the following: Proof of Identity. Proof of Funds. Proof of Address. If you cannot provide the necessary docume...
  • What documents do I need to provide?
    We try to avoid asking for documents unless it's absolutely necessary. But as a regulated financial company, we're occasionally required to confirm a customer's identi...
  • I cannot upload my documents
    You can upload documents securely using this link. If you're still unable to upload the documents, please send to kyc@azimo.com and our team will upload them for you.
  • What documents do I need?
    As a regulated financial services company, we are committed to the highest security standards. Sometimes this means we have to ask customers for more information, even...
  • Help with documents for Proof of Identity (POI)
    As a regulated financial services organisation, we are sometimes required to verify certain data about you, your recipients and your transfers. We only request documen...