Editing account details

  • Change address
    For app users, tap “My Azimo” and select “My details”. For web users, go to your Azimo dashboard and select “My details” from the menu. If you wish to change your se...
  • Change phone number
    You can only edit your phone number using the the Azimo app: 1. Tap on the Azimo profile icon in the top right corner of your dashboard. 2. Select "My details” from th...
  • Change email address
    To change your email address, please send one of the following to kyc@azimo.com from the e-mail address you wish to use: - Passport - Driving license - National ID car...
  • Change name
    The name on your Azimo account must be your full legal name as it appears on your photo ID. If you've entered it incorrectly, please send us an email with a copy of yo...
  • Can I edit my personal information after I sign up?
    You can edit your personal information such as your password and address, at any time. In the app tap “My Azimo” and then “My details” to edit them. If you’re using th...
  • How can I edit details of a recipient?
    If you’re using our app, go to the “People” tab and choose more options (⋮) next to your recipient’s name. Then, choose “Profile & History”, where you can edit their d...

General information

  • Can I have multiple accounts?
    No, Azimo only allows one account per customer.
  • My website doesn't work properly
    Please try one of the following solutions:  Make sure that you are using the latest version of either Mozilla Firefox or Google Chrome. Internet Explorer and Microsof...
  • My app doesn't work properly.
    Please try one of the following solutions: Reboot your device. Make sure that your application is up to date. Attempt to send money with another device. Try sending m...
  • How do I close my Azimo account?
    For regulatory reasons, we can only permanently delete accounts which haven’t been used in five years. If you wish to deactivate your account, please contact us.
  • Why was my account blocked?
    If you have signed up for more than one account, one of your accounts may have been deactivated, as each Azimo user can only have one account.To find out more informat...
  • Can I have multiple accounts?
    You can only have one Azimo account per person.Please be careful, as if you create duplicate accounts it may result in all the accounts being deactivated.